You have the right to cancel/return this order within 30 days from the date of the order (“Cancellation Period”) without giving any reason. To exercise the right to cancel, you must inform us at your earliest convenience. Orders cancelled within the Cancellation Period will be subject to handling fees. We will make the reimbursement using the same means of payment as you used to place the order. You shall bear all costs involved with the returning of the goods.
Please contact us for a Return Authorisation (RA) Number prior to returning your purchase. If you return an order without a RA Number, the product will be returned to you at your cost.
Please contact our Refunds Department at firstname.lastname@example.org and we will be happy to assist you.
In order to receive a refund on an item:
- the item must be unopened, and in new and resalable condition;
- the item must have all original packaging, parts and accessories;
- if an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap;
- the item must not be a custom product or gift card.
If you used a gift card to pay for all or part of an order, we will apply any refund to the gift card first - up to the gift card amount used to purchase the order. Any remaining balance will be refunded to the credit or debit card you used for the original purchase.
Once you receive your RA Number, please write it in the appropriate box on your return label located on the reverse side, affix the label to the box and use the carrier of your choice to return the product back to us.
We cannot accept responsibility for damages that occur in transit back to our processing centre, so we strongly suggest you insure your package for the content value to reimburse you in the event the package is lost or damaged and we are unable to issue your refund or exchange. You are responsible for return postage costs, unless otherwise agreed with Customer Service.